Introduction

VNE Group Ltd ("we," "us," or "our"), trading as VNE Aviation, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. By using our website, you agree to the practices described in this policy.

Information We Collect

• Contact Information: Your first name, last name, email address, and phone number.
• Social Media Information: Profile information from social media platforms when you use options such as "Connect with Facebook" or "Sign In with Twitter."
• Payment Information: Details related to payments made via services such as Stripe, PayPal, and others. We do not store full payment details on our servers.
• Usage Data: Information about your interactions with our website, collected via tools like Google Analytics, Force24, and Pipedrive.
• Marketing Preferences: Information regarding your consent to receive marketing communications.

How We Use Your Data

We use your personal data for the following purposes:

1. To Provide Our Services: Ensuring the smooth operation of our website and services.
2. Payment Processing: Facilitating payments securely via third-party processors.
3. Analytics: Monitoring and analysing website usage to improve our services using tools such as Google Analytics, Force24, and Pipedrive.
4. Marketing Communications: Sending you email marketing messages (if you have opted in) using tools such as Force24 and Pipedrive.
5. Advertising: Delivering personalised ads via platforms like Google Ads and Meta.
6. Compliance: Complying with legal obligations and ensuring security and fraud prevention.

Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent: For activities such as sending marketing communications and accessing social media profile information.
• Contractual Obligation: To provide services or process payments.
• Legitimate Interests: For analytics, advertising, and improving our services.
• Legal Compliance: To meet regulatory and legal obligations.

Data Retention

We will retain your personal data for no longer than 5 years from the date of collection, unless a longer retention period is required by law or necessary for legitimate business purposes.

Sharing Your Data

We only share your personal data with the following third parties:

• Analytics Providers: Google Analytics, Force24, and Pipedrive.
• Payment Processors: Stripe, PayPal, and other payment gateways.
• Advertising Platforms: Google Ads and Meta.
• Email Marketing Tools: Force24 and Pipedrive.

We do not sell your data to any third parties.

International Data Transfers

Your personal data may be transferred to and stored outside the UK or EEA. When we do this, we ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

Your Rights

Under the UK GDPR, you have the following rights:

• Access: Request access to your personal data.
• Rectification: Request corrections to incomplete or inaccurate data.
• Erasure: Request the deletion of your data ("right to be forgotten").
• Restriction: Request that we limit the processing of your data.
• Portability: Request a copy of your data in a machine-readable format.
• Withdraw Consent: Withdraw your consent for specific processing activities.
• Object: Object to the processing of your data for direct marketing or legitimate interests.

To exercise your rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies, tracking pixels, and similar technologies to improve user experience, analyse website traffic, and deliver targeted ads. You can manage your cookie preferences via your browser settings.

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

• F24_autoID
• F24_personID

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted. 

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes. 

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.

Children’s Data

Our services are not intended for children under 18. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete it.

Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].

Effective Date: 27/01/2025